Frequently Asked Questions
Everything you need to know about your new favorite accessories.
When will my order ship?
Standard orders typically process within 1-3 business days. For personalized or custom pieces, please allow up to 4 weeks for production before shipment.
What is your return policy?
We accept returns on unworn, non-custom items within 30 days of delivery. Please note that personalized jewelry and final sale items are not eligible for return.
How should I care for my jewelry?
To keep your pieces shining, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place and clean it gently with a soft microfiber cloth.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Can I modify or cancel my order?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed.
What materials are used in your products?
Our jewelry is crafted using a variety of high-quality materials, including 18k gold-plated sterling silver, brass, glass stones, and hypoallergenic surgical steel posts.